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Idea from Aisha Moktadier

Aisha Moktadier

Title

Why A Mobile Customer Experience is More Important Now Than Ever

Summary

This article will focus on statistics that prove most consumers are using mobile devices for their everyday tasks, including social media, online purchases, making doctor's appointments, etc. It will center on how businesses need to rethink the way they carry out certain tasks, including signing forms, making payments, and identity verification because consumer behavior has shifted in favor of mobile devices and experiences.

Author

Aisha Moktadier

Industry Category

Find writers and ideas in Marketing & Advertising

Keywords

  • customer support
  • user experience
  • payment processing
  • customer service
  • business
  • Links

  • https://www.vertoanalytics.com/consumer-behavior-changing-mobile/
  • https://www.thinkwithgoogle.com/advertising-channels/mobile-marketing/consumer-behavior-mobile-digital-experiences/