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Idea from Paul Dughi

Paul Dughi

Title

Establishing Help Desk KPIs

Summary

Your help desk keeps everything running smoothly and deals with problems quickly and efficiently when they do occur. In order to keep things functioning well, monitoring KPIs (Key Performance Indicators) can tell where you need to improve or show roadblocks that can be eliminated.

Author

Paul Dughi

Industry Category

Find writers and ideas in Telecommunications