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Idea from Samantha McNesby

Samantha McNesby

Title

# Signs your Call Center is Missing the Mark

Summary

For brands that have embraced the call center model, but may want to make a switch to a better provider. A list of red flags and potential issues that should lead a sales manager or other decision maker to shop around.

Author

Samantha McNesby

Industry Category

Find writers and ideas in Telecommunications

Keywords

  • call center
  • roi
  • call center mistakes
  • choosing a call center
  • customer experience
  • customer service
  • outsourcing
  • customer satisfaction