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Idea from Sarah Huard

Sarah Huard

Title

Is Speech-to-Text Costing Jobs?

Summary

Transcriptionist, call center operators and others are becoming increasingly fearful that AI in communications technology is a threat to their jobs. Speaking in part from personal experience, this article would explain in-depth how AI in communications technology can enhance rather than replace the employee experience, with statistics and opinions from reputable sources.

Author

Sarah Huard

Industry Category

Find writers and ideas in Telecommunications

Keywords

  • AI
  • artificial intelligence
  • communications technology
  • conversation intelligence