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nDash Writer Profile for Vince Polston

Vince Polston


IT Manager, IT Technician

About Me

10+ years of professional experience in networking and computers. 10+ years of experience in project research, design, and deployment. Overview: SMB Project Management LAN Management & Deployment Disaster Backup & Recovery Implementation Remote Monitoring and Management Hardware & Software Support User Support & Documentation

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Computer Hardware

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Computer Software

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My Writing Samples

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IT Manager, Information Systems Technician

• Self studied and implemented disaster recovery as a service utilizing industry standard imaging platform. • Self studied and implemented RMM for clients utilizing endpoint security and managed patching. • Plan, program, and deploy open-mesh wireless network consisting of multiple access points. • Able to run cat5e/cat6 ethernet cable and terminate on ends. • Basic knowledge and experience in programming Cisco routers and switches. • Maintains strong Windows, networking, hardware, software, and Microsoft Office knowledge; keeping up to date with the latest technologies. • Manages a team of two technicians and oversees day-to-day tasks including hardware and software diagnosis and resolving those issues. • Repairs approximately 120 workstations and laptops a month; ranging from hardware failure and replacement to software issues and virus repair. • Manages store-front; helping an average of 15-30 customers a day in person and over the phone. • Communicates well with a wide range of customers by patiently listening to their problems and suggesting technical solutions that fit their needs. • Great at explaining technical information in a non-technical manner so that everyone can understand. • Successfully troubleshoot problems on computers, routers, switches, and mobile devices. • Completes service calls to perform on-site maintenance, troubleshooting, diagnostics, and resolves customer's technical issues. • Conducts self in a professional manner that positively reflects myself and the company I work for. • Creates troubleshooting papers for customers to take home for later reference on common tasks to save time. • Collaborates effectively with other employees to diagnose difficult computer problems and networking issues. • Writes blog posts ranging from 500-1500 words to educate potential customers about technical issues. • Dedicated, self-motivated, and eager to learn new technologies.

Company: Mach1 PC, LLC.

I worked there from 7/2005 until now

Freelance Writer

Responsible for writing content for a community of tech professionals. This includes pulling ideas from a pool of topics as well as coming up with my own topics.

Company: Geek Sexy News

I worked there from 1/2017 until now

Content I Write