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nDash Writer Profile for Nell Quest

Nell Quest


Writer, Content Strategist, Analyst, User Experience Guru

About Me

Writer, Researcher & Educator with experience in health and social disparities policy, health and educational technology, complex population engagement, quality improvement, trauma informed care, care coordination, and care integration. Skills include user experience and user interface research and design, mixed method research, project evaluation, and grantwriting. Special emphases on research writing, interviewing, project management, and data analysis. 

Fluent in French and English, with additional skills in Arabic. Specialties: mixed methods research design and implementation, content strategy, inbound marketing, program evaluation, and user experience. 

Industries I Write About

Hospital & Health Care

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Architecture & Planning

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Public Policy

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Writing & Editing

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Market Research

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My Writing Samples

Music Therapy and the Vet Experience

Why is music therapy an effective solution for returning and re-entering vets facing issues with PTSD and/or Traumatic Brain Injury? This series provides an audience- friendly primer on the connections between neuroscience, music, and the neurobiology of trauma.


Telemedicine Case Study: Solving the Root Causes of Hospital Readmissions

Reducing preventable 30-day hospital readmissions and RTAs is a top national priority. Reasons are multifold, but include: Rising Costs Increased risk of complications Especially risky for geriatric populations As many as 68% of readmissions are not considered medically necessary This paper tracks root causes and potential solutions for SNF incidents of Return to Acute care.


Making a Mark While Finding Your Market

This four-part series examines what branding is and why we all have to do it, even in careers like music where it can feel constraining.


When Did We Stop Seeing Poverty

An examination of economic history in the United States and why frank and honest discussion of economics makes Americans uncomfortable.



Asst Teaching Professor

Teaching, Grantwriting, Curricular Design, Program Leadership

Company: NJ Scholarship & Transformative Education in Prisons

I worked there from 10/2012 until now

Research Analyst

Company: Center for State Health Policy, Rutgers University

I worked there from 1/2014 until now

Languages I Write In

Content I Write

Ideas and Pitches I Wrote

Why User Experience Matters in Care Coordination

Although most people think of care coordination as a necessary part of healthcare practice improvement, healthcare agencies often don't consider the full cost of implementing unfamiliar coordination programming for their staff. This article demonstrates why the user experience framework developed in the technology sector matters in supporting improved care.

Content type: Article

Keywords: Care Coordination,User Experience,Quality Improvement


To Love and To Pamper: Designing the Perfect Spa Gift Package

Everyone knows that Spas provide luxury & self-care for that special someone. But because these experiences are deeply personal, figuring out how to choose the right Spa adventure can be a challenge. Here are simple tricks to design your loved one's perfect lap of luxury.

Content type: Blog Post


Making Patients Special: Lessons from Concierge Medicine

This article will review the "warm handoff" technique, why it works, and how to implement it in your practice to build genuine rapport and patient satisfaction. Major benefits: low cost, great evidence basis, easy to do with existing staffing, major boosts in patient comfort, honesty and outcomes. Style: conversational and positive.

Content type: Blog Post


The Standing Order: Simple Efficiency Increases with Big Outcomes gains

Data tracking impacts reimbursements now more than ever, yet many practices don't utilize standing orders as nearly the tool they could be. This post, aimed at practice managers and providers, discusses how the standing order can free up staff and physician time while improving patient outcomes.

Content type: Blog Post