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nDash Writer Profile for Joshua Franklin

Joshua Franklin


Creative Writer. Professional Nerd.

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Support Technician

Currently serving as an engineer at this telecommunications company. Responsibilities include (i) acting as a liaison between customers and Comcast Business (ii) greeting customers warmly and promptly ascertaining the purpose of each call, (iii) assisting customers with any technical issues they may be experiencing with their products (iv) obtaining and accurately inputting payment and other pertinent information into customer database, (v) reaching out to customers as needed to verify account information, (vi) answering account and billing questions and all other queries, (vii) providing customers with information regarding warranties, terms of sales, and all applicable deals and promotions, (viii) resolving customer complaints via phone, email, mail, or social media, (ix) utilizing computer technology to handle high call volumes, (x) working with customer service manager to ensure proper customer service is being delivered at all times, and (xi) opening and closing out call records and compiling reports on overall customer satisfaction.  

Company: Comcast Business

I worked there from 6/2016 until now