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nDash Writer Profile for Eliecer Corella

Eliecer Corella

Headline

Captioner at Teleperformance, USA

About Me

• Ability to operate proficiently under deadlines and able to provide a good visualization throughout the project. • Excellent communication and human relations skills. • Ability to deal with customer issues in a professional manner and I'm able to diffuse any and all irate customer's concerns. • Have excellent tracking skills and I'm able to resolve and input provider/client requests into tracking system according to established guidelines. I always ensure proper, accurate records, files, databases are set up and maintained. • I make sure to document all inquiries within contact management system, I always follow appropriate guidelines for notepad documentation, and assigns cases accordingly. • I understand client contracts and can explain all details while working with callers • I always strive to excel at customer satisfaction and to continuously improve all my customer service skills. • I am used to fast paced working environments and enjoy the challenge. • I always maintain a professional vocabulary but I make sure everything is clear so that the customer effectively understands what I am explaining to them. • Time management under deadlines is something I am used to and can maintain constant communications via email, phone, and chat at the same time.

Industries I Write About

Health, Wellness & Fitness

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Computer Games

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Computer Hardware

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My Writing Samples

Smile

My son

https://www.facebook.com/notes/josue-corella/smile/120878684599582/

Experience

Captioner

Clear captions is a company that provides captioning service for hard of hearing or disabled clients. Must provide captions in live calls that vary from client to client through program that shows the conversation in written form to the clients.

Company: Teleperformance, USA

I worked there from 9/2017 until now

Interpreter

Consecutive interpretation over the phone provided to help in all type of situations with everything from legal to medical. Awarded with certification provided through their training program and was successful in opening first wave in Costa Rica.

Company: TransPerfect

I worked there from 4/2017 until now

Languages I Write In

Content I Write