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nDash Writer Profile for Graham Jorge

Graham Jorge

Headline

Here we go!

About Me

A people person, through and through. Comfortable in the front of a room. I am a conversationalist, able to speak on a wide variety of matters, and am guilty of talking people's ears off if they let me get going!

Industries I Write About

Computer Games

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Consumer Electronics

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Entertainment

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Food & Beverages

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Motion Pictures & Film

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Music

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Printing

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Real Estate

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Restaurants

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Sports

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Wine & Spirits

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My Writing Samples

Wedding Website

Made an easy to understand website for wedding invitations.

http://www.saraandgraham.com

Experience

Product and Tech Support Specialist Tier III

Product and Tech Support Specialist Tier III Facilitate custom installations and solutions for in home, professional and military applications, supervisor of Aviation Support Call team. -Display Operations Support: ensuring display units for demonstration purposes in stores across the country are up and running as quick as possible. -Aviation Support Supervisor: Assisting pilots with troubleshooting and repair for commercial, military, and civilian use. Dealing with escalated customer issues. Coaching support staff on how to handle issues and customers. -Sales Support: During the busy season I support the sales team, recommending appropriate products and facilitating purchases as well as payment plans. -Customer Service Support: Answer inquiries on payment plans, facilitate changes to billing plans. -Service Center Support: supporting authorized repair centers in facilitating repairwork, and access to appropriate parts -Built in Installer Support: Assist installers of our products with in wall and retrofits of existing 'invisible' systems. -Professional Support: Supporting Professional products and account management -Hospitality Support: -Global Service Center Support -Transition trainer: Supporting new hires in learning how to approach customers, effective ways of solving customer concerns, and coaching in acceptance of service options

Company: Bose Corporation

I worked there from 3/2007 until now

Languages I Write In

Content I Write